Follow our communication channels

We have a variety of social media channels, which we use to communicate with residents about a variety of topics. Our Communications Team run these channels, tailoring content for each in an engaging and creative way.

We'd love you to follow and engage with us on one or all of our channels – we love hearing from you.

• follow us on Facebook
• follow us on X (previously Twitter)
• follow us on Instagram
• follow us on TikTok
• follow our WhatsApp channel
• follow us on YouTube
• follow us on NextDoor

Social media policy

Our expectation of users on our social media accounts

Our rules of engagement for social media are as follows:

1. The Council’s social media accounts are run by the Communications team and monitored intermittently on weekdays between 9am to 5pm, except on public holidays. Abuse or harassment towards the staff running these accounts will be met with zero tolerance and will result in the account being blocked.

2. The Council has a responsibility to support marginalised communities and this includes making sure our social media accounts are a safe space for everyone. Comments on any of our pages’ content of a racist, sexist, homophobic, transphobic or xenophobic nature will be immediately deleted and the account responsible will be blocked.

3. The information we share on our social media accounts will always be accurate to the best of our understanding, however, we understand there is a risk that comments under our posts may be used as a means of spreading misinformation to our residents. Comments and spamming posted on any of our channels with the intent of spreading misleading or false information will be removed and the author blocked from that channel.

4. We reserve the right to hide or delete comments that aren't related to the original post. People repeatedly posting unrelated comments may be blocked from that channel.

What you can expect from us on our social media channels

1. All content published by the council across all channels will be factual, relevant, timely and professional, and relevant to the channel audiences.

2. The information we share on our social media accounts will always be accurate to the best of our understanding, however, mistakes may happen occasionally. We will aim to correct any mistakes immediately if they do occur.

3. All channels are monitored between 9am to 5pm Monday to Friday, and intermittently in evenings and over weekends