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Let us know if anyone aged 18 or over has moved in or out so we can adjust your bill.
Tell us if you’re staying at the property but there’s been a change to your household.
This may be because someone has:
You must let us know within 21 days.
If the change is more than 4 weeks away you can tell us nearer the time.
We will not be able to update your account until then.
There's a different process to let us know if: