Your account

Get in touch:

• to ask if someone else can discuss your account on your behalf
• if there's a payment missing from your service charge account
• you think you should get a refund or want to transfer credit to another invoice

Refunds

If you've been overpaying or have a credit on your final account you can request a refund or transfer if:

• the credit balance is more than £100
• your service charge account is up to date with no outstanding invoices or balance
• you've kept all agreed payment plans up to date at the time you make your request

We'll need details and proof of any payments.

Your lease states that you are not automatically entitled to a refund.

We would usually use any credits you have to pay any outstanding invoices on your service charge account.

We pay refunds by Bacs transfer. It can take at least 21 days to reach your bank account. 

View your account online

Get a MySouthwark online account in 5 simple steps. It only takes about 3 minutes to join! 

You'll be able to:

• check your balance 

• view past invoices

• get cost breakdowns

• see payments

Sign up now

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