Citizens Advice Southwark

Citizens Advice Southwark provide confidential support on leasehold and freehold issues including:

• challenging annual service charges and major works payment demands
• your rights to be consulted on works and provided with information
• challenging the standard of services or building works if you think you're not getting value for money
• responding to claim forms for unpaid service charges and major works
• neglect of the building or estate which is affecting your property
• understanding your rights and responsibilities under the lease/freehold transfer
• understanding the council’s repair obligations
• applications to Southwark’s arbitration service and the First-tier Tribunal

They can also help with a range of other issues that may affect you paying service charges like:

• debt 
• benefits
• employment

For an appointment or to speak to a member of the team:

• call 020 7237 9532

• email lholders@citizensadvicesouthwark.org.uk

Or write to: 

Leasehold, Citizens Advice Southwark
8 Market Place
Southwark Park Road
London SE16 3UQ