Showing ID
Our contractors will always show you their official identification.
Do not allow them in them in without ID.
If you want to check if someone is an official contractor call us 020 7525 2600.
Our main contractors are:
- Southwark Building Services (SBS)
- OCO Ltd
- Smith and Byford
- Liftec Lifts Ltd
- Spokesmead Maintenance Ltd
- Silk and Mackman
Meeting standards
When one of our contractors (or their subcontractors) visits your home they should always:
- confirm what repair they plan to do
- explain how long the work will take and which rooms will be affected
- ask if materials and tools can be left in a particular place to avoid inconvenience or danger
- make sure there's safe access in and out of your home
- be polite
- tell you if they need to leave (explaining why and when they'll return)
- park their vehicles considerately
- make sure your essential services are reconnected at the end of the day
- complete your repair to your satisfaction
- leave the repaired area clean and tidy
- explain why a repair may need another visit (and when that will happen)
- explain how to operate and maintain all new equipment installed and provide manuals where appropriate
- explain any notice or protection times, for example 'do not touch wet plaster for 2 hours'
Our contractors must never:
- play radios or smoke in your home
- work under the influence of alcohol or drugs
- try to get private (paid) work from you
You or another adult must be present at all times when the contractor is in your home.
Report a problem
If you have any problems with our contractors we want to hear about it. This could be a quality of work or a behaviour problem.
To make a complaint:
- log in to your MySouthwark account
- go to 'My Housing Services'
- report the issue
Or email us at repairs@southwark.gov.uk.
