Track or complain about a repair

Back

Check the progress of a repair raised to your home or your block in your MySouthwark account.

You'll see the:

Problem with your repair?

If you need more information or have a problem with your repair contact the contractor directly.

You can do this from your MySouthwark account under 'query a repair'.

If this this does not solve the problem email repairs@southwark.gov.uk.

Our phone service is for emergencies only or for those who cannot get online.

Call 020 7525 2600.

If you miss an appointment for a repair or an inspection we may charge you to compensate our contractor.

You may get compensation if we miss an appointment for a repair or an inspection.

You're entitled to compensation if all of these apply:

the repair had an appointment booked (not an emergency repair)
the repair was for your home and not a communal repair
you were home for the entire appointment slot and the contractor did not attend during that time
there was no good reason for us missing the appointment
we did not notify you before the appointment was cancelled or rearranged