Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 22 May 2024 and 23 May 2024. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 17 July 2024 16:07
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Langdale Close 1-6
Langdale Close 47-70 |
Planned shutdown of heating and hot water services | 17/07/2024 | 31/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 31/07/24 for approximately 7 hours for essential maintenance works. |
| Dodson Street 1-48 | Urgent shutdown of mains water service | 17/07/2024 | 25/07/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water supply from 9am on 25/07/24 for approximately 4 hours for urgent maintenance works |
| Wakefield House 1-91 | Loss of hot water service | 17/07/2024 | 17/07/2024 | Returned to service 17/07/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Breamore House 8-15 | Planned shutdown of secondary water service | 16/07/2024 | 30/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/07/24 for approximately 4 hours for essential maintenance works. |
| Marvell House 1-45 | Planned shutdown of secondary water service | 16/07/2024 | 30/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/07/24 for approximately 4 hours for essential maintenance works. |
| Dalwood Street 9-19 (Odd)
Havil Street 21-203 Sedgmoor Place 20-148 |
Planned shutdown of heating and hot water services | 16/07/2024 | 30/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 30/07/24 for approximately 8 hours for essential maintenance works. |
| Laird House 1-82 | Loss of hot water service | 16/07/2024 | 16/07/2024 | Contractors to attend and investigate.
Returned to service 16/07/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Millender Walk 1- 78 | Loss of hot water service | 16/07/2024 | 16/07/2024 | Contractors to attend and investigate.
Returned to service 16/07/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Grimsel Path 30-45 | Loss of hot water service | 16/07/2024 | 16/07/2024 | Contractors to attend and investigate.
Returned to service 16/07/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Honeywood House 1-25 | Lift 3175 out of service | 16/07/2024 | 17/07/2024 | Contractors to attend and investigate
Returned to service 17/07/2024 |
| Jurston Court 1-35
Dodson Street 1-48, 49-56 |
Urgent shutdown of mains water service | 15/07/2024 | 17/07/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water supply from 9am on 17/07/24 for approximately 6 hours for urgent maintenance works |
| Woolstaplers Way 1-160
Cadbury Way 1-149 |
Planned shutdown of heating and hot water service | 15/07/2024 | 29/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 29/07/24 for approximately 7 hours for essential maintenance works. |
| New Place Square 1-144 | Loss of hot water service | 15/07/2024 | 15/07/2024 | Contractors to attend and investigate.
Returned to service 15/07/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Vestry Road 132-142 | Urgent shutdown of secondary water service | 15/07/2024 | 19/07/2024 | Owing to a urgent repairs there will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 19/07/24 for approximately 4 hours for essential maintenance works. |
| Regina Point , Renforth Street 1-80 | Loss of hot water service | 15/07/2024 | 15/07/2024 | Contractors to attend and investigate
Returned to service 15/07/2024 please allow approximately 2 hours from 22:00 for service to be fully operational |
| Taplow 1-215 | Lift 4023 is out of service | 15/07/2024 | 16/07/2024 | Repair team to attend and carry out works
Returned to service 16/07/2024 |
| Cruden House 1-68 | Lift 4109 is out of service | 15/07/2024 | 16/07/2024 | Engineer to attend and investigate
Returned to service 16/07/2024 |
| Didbin Appartments 1-56 | Lift 4140 is out of service | 15/07/2024 | 16/07/2024 | Engineer to attend and investigate
Returned to service 16/07/2024 |
| Woodville House 1-28 | Lift 1088 is out of service | 15/07/2024 | 16/07/2024 | Supply to lift has been lost
Returned to service 16/07/2024 |
| New Place Square, 1-144(C) & 1a, 29a-29c(C); Jamaica Road 182-210(E), 182a-210a(E), 182b & 182c & Sl, SE16 4RT | Loss of hot water service | 15/07/2024 | TBC | Contractors to attend and investigate.
Update 16/07/2024 @ 10am Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. Update 16/07/2024 @ 4pm Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Pedworth SHU | Lift 5200 is out of service | 15/07/2024 | 17/07/2024 | Contractors to attend as rewiring is required
Returned to service 17/07/2024 |
| Lucey Way 90-215 | Planned shutdown of heating and hot water services | 12/07/2024 | 25/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 25/07/24 for approximately 7 hours for essential maintenance works. |
| Cezanne House 1-28 | Loss of hot water service | 12/07/2024 | TBC | Contractors to attend and investigate.
Update 12/07/2024 @ 4pm Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Newall House 1-24 | Lift 1152 out of service | 11/07/2024 | TBC | Technician to attend and investigate |
| Bath Close 1-102 | Urgent shutdown of mains water service | 11/07/2024 | 15/07/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water supply from 9am on 15/07/24 for approximately 4 hours for urgent maintenance works |
| Woodville House 1-28 | Planned shutdown of secondary water service | 11/07/2024 | 23/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 23/07/24 for approximately 4 hours for essential maintenance works. |
| Hartley House 1-35 | Planned shutdown of secondary water service | 10/07/2024 | 24/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 24/07/24 for approximately 4 hours for essential maintenance works. |
| St Helena Road 1-45 | Planned shutdown of heating and hot water service | 10/07/2024 | 24/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 24/07/24 for approximately 7 hours for essential maintenance works. |
| Damory House 1-35
Thaxted Court 1-24 |
Planned shutdown of heating and hot water services | 10/07/2024 | 24/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 24/07/24 for approximately 10 hours for essential maintenance works. |
| 24 Sylvan Grove 1-28 | Lift 4147 is out of service | 10/07/2024 | TBC | Engineer to attend and investigate |
| Lettsom Estate | Planned shutdown of heating and hot water service | 09/07/2024 | 23/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/07/24 for approximately 8 hours for essential maintenance works. |
| Webster Road 1-31
St James Road 89-95 Storks Road 75-81 |
Planned shutdown of heating and hot water service | 09/07/2024 | 23/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/07/24 for approximately 6 hours for essential maintenance works. |
| Rye House 1-20 | Planned shutdown of secondary water service | 09/07/2024 | 23/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 23/07/24 for approximately 4 hours for essential maintenance works. |
| Greystoke House 1-35 | Planned shutdown of secondary water service | 09/07/2024 | 23/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 23/07/24 for approximately 4 hours for essential maintenance works. |
| Mccoid Way 1-22
Collinsion Walk 1-40 Scovell Cresent 1-47 Borough Square 1--15 |
Planned shutdown of heating and hot water services | 08/07/2024 | 22/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 22/07/24 for approximately 7 hours for essential maintenance works |
| Wade House 1-43 | Urgent shutdown of secondary water service | 08/07/2024 | 15/07/2024 | Owing to a urgent leak there will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 12/07/24 for approximately 4 hours for essential maintenance works.
Update 12/07/2024 - The secondary water shutdown planned for today has been cancelled and will now go ahead on 15/07/2024. Apologies for any inconvenience this may have caused. |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water service | 05/07/2024 | 19/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 19/07/24 for approximately 4 hours for essential maintenance works |
| Mistral 1-72 | Planned shutdown of heating and hot water services | 04/07/2024 | 18/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 18/07/24 for approximately 8 hours for essential maintenance works. |
| Aberfeldy House 1-155
Andrews Walk 1-31 Bethwin Road 97-101 105-111 Chalmers Walk 1-20 Copley Close 1-5 Dale road 1-6 Glenfinlas Way 1-41 42-53 Grimsel Path 2-19 20-29 30-45 Hanworth House 1-140 Hillingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-8 9-38 Laxley Close 9-50 51-56 Trevelyan House 1-12, 20-33 & 42-56 13-19 34-41 56-63 |
Planned shutdown of heating and hot water service | 04/07/2024 | 18/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 18/07/24 for approximately 8 hours for essential maintenance works. |
| Tissington Court 1-134
George Walter Court SHU 1-49 Mcintosh House 1-24 Westlake 1-130 Adron House 1-16 Millender Walk 1-78 |
Planned shutdown of hot water services | 03/07/2024 | 17/07/2024 | There will be an interruption to the hot water service to your block from 8.30am on 17/07/24 for approximately 9 hours for essential maintenance works. |
| Missenden 1-165 | Planned shutdown of hot water service | 03/07/2024 | 17/07/2024 | There will be an interruption to the hot water service to your block from 9am on 17/07/24 for approximately 4 hours for essential maintenance works. |
| Marden Square 2-185 | Planned shutdown of hot water service | 02/07/2024 | 16/07/2024 | There will be an interruption to the hot water service to your block from 9am on 16/07/24 for approximately 4 hours for essential maintenance works. |
| Sydenham Hill Estate | Planned shutdown of heating and hot water service | 02/07/2024 | 16/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 16/07/24 for approximately 8 hours for essential maintenance works. |
| Grantham House 1-45 | Planned shutdown of secondary water service | 01/07/2024 | 15/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 15/07/24 for approximately 4 hours for essential maintenance works. |
| . | . | 15/11/2023 | TBC |
Page last updated: 17 July 2024 16:07
