Our repairs contractors
Contractor identification
Our contractors will show you their official identification; don't allow them in without it.
If you want to check if someone is an official contractor call us 020 7525 2600
Our main contractors are:
- Southwark Building Services (SBS)
- OCO Ltd
- Smith and Byford
- Liftec Lifts Ltd
- Spokesmead Maintenance Ltd
- Silk and Mackman
Contractor standards
When one of our contractors (or one of their subcontractors) visits your home, they should always:
- confirm what repair they intend to do
- explain how long the work will take and which rooms will be affected
- ask if materials and tools can be left in a particular place to avoid inconvenience or danger
- make sure there's safe access in and out of your home
- be polite
- tell you if they need to leave (explaining why and when they will return)
- park their vehicles considerately
- make sure your essential services are reconnected at the end of the day
- complete your repair to your satisfaction
- leave the repaired area clean and tidy
- explain why a repair may need another visit (and when that will happen)
- explain how to operate and maintain all new equipment installed and provide manuals where appropriate
- explain any notice or protection times (for example 'do not touch wet plaster for 2 hours')
Our contractors must never:
- play radios or smoke in your home
- work under the influence of alcohol or drugs
- seek private (paid) work from you
You or another adult must be present at all times when the contractor is in your home.
Report a problem with your repair
If you have any problems with our contractors (either quality of work or a behaviour problem), we want to hear about it. Log in to your MySouthwark account, access My Housing Services and report the issue.
Report a problem with your repair
Or email us at repairs@southwark.gov.uk
Page last updated: 02 August 2022
