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Reporting housing repairs

Repair appointments

Most repairs will have appointments and you can choose a convenient time slot:

morning - 8 am to 1 pm
afternoon - 12 pm to 6 pm
school run - 10 am to 3 pm

If you need to change or cancel an appointment, log into your MySouthwark account or email us at repairs@southwark.gov.uk to let us know.

When reporting a repair by email, please give us as much information as possible about the problem you are reporting.

You can help prepare for the repair by:

clearing the area needing repair (move furniture, curtains or carpets)
ensuring you (or another adult) are at home for the entire appointment time slot

Part 1Reporting housing repairs

Page last updated: 21 April 2023

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