Track or complain about a repair
Check the progress of a repair to your home or your block. Report a missed appointment or a problem with the repair.
Check the progress of a repair raised to your home or your block in your MySouthwark account.
You'll see the:
- repair description
- reference number
- date it was ordered
- contractor working on the repair
- appointment date and time
Problem with your repair?
If you need more information or have a problem with your repair contact the contractor directly.
You can do this from your MySouthwark account under 'query a repair'.
If this this does not solve the problem email repairs@southwark.gov.uk.
Our phone service is for emergencies only or for those who cannot get online.
Call 020 7525 2600.
Missed appointments
If you miss an appointment for a repair or an inspection we may charge you to compensate our contractor.
You may get compensation if we miss an appointment for a repair or an inspection.
You're entitled to compensation if all of these apply:
- the repair had an appointment booked (not an emergency repair)
- the repair was for your home and not a communal repair
- you were home for the entire appointment slot and the contractor did not attend during that time
- there was no good reason for us missing the appointment
- we did not notify you before the appointment was cancelled or rearranged