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Our service standards

Our commitments and standards when helping you arrange a funeral

We're committed to providing an excellent service by:

  • arranging a burial or cremation within a week of you asking us to
  • helping you make your own funeral arrangements
  • helping you select your own music for the crematorium
  • keeping cemetery and crematorium paths and roads in good condition
  • ensuring all grassed areas are tidy and well-kept
  • opening the cemeteries, crematoriums and garden of remembrance 365 days a year
  • helping elderly or disabled people visit graves
  • being polite, helpful, understanding and sympathetic at all times
  • replying to your correspondence within 10 working days