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Our service standards
Our commitments and standards when helping you arrange a funeral.
We're committed to providing an excellent service by:
- arranging a burial or cremation within a week of you asking us to
- helping you make your own funeral arrangements
- helping you select your own music for the crematorium
- keeping cemetery and crematorium paths and roads in good condition
- ensuring all grassed areas are tidy and well-kept
- opening the cemeteries, crematoriums and garden of remembrance 365 days a year
- helping elderly or disabled people visit graves
- being polite, helpful, understanding and sympathetic at all times
- replying to your correspondence within 10 working days