- Southwark Council became the new owners of Tower Bridge Care Home in February this year
- Residents’ loved ones and staff helped the council to choose a new provider
- Agincare will manage the care home of over 120 beds from October 2024
Southwark Council is pleased to announce Agincare as the new care provider at Tower Bridge Care Home.
Agincare has a strong track record of supporting people for more than 35 years as a family-owned provider. They already provide high quality care at four care homes in the borough under a long-term agreement with the council. Along with the current operator of Tower Bridge, HC-One, Agincare was among the first care providers to sign up to the council’s charter that aims to drive up standards for both staff and residents in care homes.
The council became the new owners of Tower Bridge Care Home in February 2024 in a move to maintain and improve care home capacity in the borough. The council led a selection process where residents’ loved ones and staff helped the council choose a new provider.
The new contract at Tower Bridge Care Home covers local nursing care for older Southwark residents with the most complex needs.
All staff contracts will transfer to Agincare, so jobs will be protected and residents will continue to be supported by the people they know and trust.
Agincare will take over the running of Tower Bridge from current provider HC-One. Southwark Council and HC-One have been working closely to enhance the quality of the care provided at the home. Major progress has been made already which Agincare intends to build upon and work towards regaining and retaining a CQC rating of Good. The council, Agincare and HC-One are all focused on making a smooth handover which will not impact the day-to-day running of the home.
Cllr Evelyn Akoto, Cabinet Member for Health and Wellbeing, said: “We are delighted to welcome Agincare as the new care provider at Tower Bridge Care Home. Agincare have shown they are committed to improving the lives of everyone who live and work in their care homes. We very much look forward to working together to enable Tower Bridge Care Home to thrive long term for the benefit of residents, their loved ones, and staff.”
Group Chief Executive of Agincare Raina Summerson said: “Agincare is delighted to be chosen as the care provider for Tower Bridge Care Home, particularly as residents’ loved ones and team members were so heavily involved in the selection process. We are excited to continue our relationship with Southwark Council and look forward to warmly welcoming those living and working at Tower Bridge Care Home to Agincare.
“As a family-owned care provider with over 35 years of experience, we have a successful track record of delivering high-quality care services, including managing many transfers from local authorities, charities, and independent providers. Our immediate priority is a positive transfer for the care home team, residents, and their loved ones so that they feel informed, supported, and reassured that the home remains in safe hands.”
Jake Rollin, Executive Director of Commercial at HC-One, said: “We are pleased to welcome Agincare as the new operator for Tower Bridge, and we look forward to seeing the home flourish with their support over the coming years. We’ve been proud to serve Southwark, and we are grateful to Southwark Council for their partnership and support. Over the coming months, we’ll be working closely with both Agincare and Southwark Council to support a smooth and successful transition for our colleagues, residents and families.”