What to do If you think that your vehicle has been removed.
If you think that your vehicle has been removed, contact Tow-away Removal and Clamping Enquiries (TRACE)
TRACE can also be contacted on 0300 077 0100. This is a free 24-hour service.
TRACE can confirm if your vehicle has been removed and where it has been taken.
For cars removed by us, you will need to pay a removal fee before you can recover your vehicle.
You have 24 hours to collect your vehicle. After that, you will be charged £40 per day for storage.
To make a payment, call our Parking Customer Service Centre on 0800 138 9081 or 0344 800 2736, Monday to Friday, 9am to 5pm.
You must pay
Always check your vehicle’s current location with TRACE before collecting it.
It will be at one of these 2 locations:
Redcorn Ltd
Jeffreys Road
Enfield
EN3 7UA
Call: 0208 803 0834, Monday to Friday, 8am to 5pm
APCOA Car Pound
Unit 5 709 Old Kent Road
London
SE15 1JZ
Call: 07968 623713, Monday to Friday, 8am to 5pm
You'll need to bring:
If you've hired the vehicle, bring the hire agreement.
You should provide a letter on headed paper, showing the company address and confirming that you have the company’s permission to collect the vehicle.
To challenge our decision to remove your vehicle, email parking@southwark.gov.uk or write to us at:
London Borough of Southwark
Parking Services
Admail 4197
London SE1 1ZW
We may dispose of unclaimed cars.