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Search results for documents on southwark.gov.uk
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Housing ombudsman complaint handling code self assessment
Adobe Portable Document Format : 647KB https://www.southwark.gov.uk/assets/attach/99428/Housing-Ombudsman-complaint-handling-code-Self-assessment-form-2024.pdfHousing ombudsman complaint handling code self assessment...At each stage of the complaints process, complaint handlers must: a. deal with complaints on their...Complaint Handling Procedure 2 Complaint Stages....
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annual report 2023-2024
Adobe Portable Document Format : 873KB https://www.southwark.gov.uk/assets/attach/266460/children-and-adults-services-complaints-annual-report-2023-2024.pdfWe realise that a complainant’s age can clearly impact their complaint-making need and complaint- making...the support the Complaints Team provides is apparently adequate for the vast majority of complainants...Are we learning from complaints ?...
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Grievance
Microsoft Word : 54KB https://education.southwark.gov.uk/assets/attach/1889/hr-grievance-procedure-nov-2009.docWhere an application is received from a group of employees with the same complaint, this grievance will...In addition, employees may not simply complain about the school’s established procedures, although a...complaint about the way those policies and procedures have been applied should be allowed to proceed....
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London Authorities Noise Action Forum (LANAF)
Adobe Portable Document Format : 3.6MB https://www.southwark.gov.uk/assets/attach/60291/the-london-authorities-noise-action-forum-july-2016.pdfDevelop a Complaint Procedure (see Appendix 6) with timescales for responses and a nominated liaison...person to engage with residents and to handle complaints....to register and escalate complaints received....
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Tenants' handbook part 1: How to contact us
Adobe Portable Document Format : 322KB https://www.southwark.gov.uk/assets/attach/185468/tenants-handbook-part-1.-how-to-contact-us.pdfindependently You can make a compliment, comment or complaint If you are unhappy with the complaint...your complaint upon completion of the stage two We operate a two stage complaints process which gives...The Housing Ombudsman considers complaints We aim to acknowledge 100 per cent of complaints made about...
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Respect at Work
Microsoft Word : 257KB https://education.southwark.gov.uk/assets/attach/499/hr-respect-at-work-policy-nov-2009-.docHowever, where informal resolution such as mediation to a complaint is not possible, the formal process...The School Management Team will not: 2.8 Allow complaints to be heard under the Respect at Work...Complaints of harassment by pupils or parents will be dealt with under a separate process....
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technical guidance for schools
Adobe Portable Document Format : 974KB https://education.southwark.gov.uk/assets/attach/3645/technical_guidance_for_schools_england.pdfA group of girls complain that they do not understand how cricket scoring works....The pupil and her parents complain to the school, because there is no demonstrable health risk in the...The first group could make a complaint that they have been treated less favourably because of race...
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The Equality Act 2010 & Schools
Adobe Portable Document Format : 426KB https://education.southwark.gov.uk/assets/attach/3638/Equality_Act_Advice_Final.pdfrelates to a protected ground less seriously than other forms of bullying – for example dismissing complaints...For example, if the parent’s complaint is based on information from her son and the son was deliberately... A girl complains that putting The Taming of the Shrew on the syllabus is discriminatory; or a Jewish...
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Download the full insurance policy booklet
Adobe Portable Document Format : 392KB https://www.southwark.gov.uk/assets/attach/299381/Protector-Policy-Booklet.pdfSettlement 16 Cancellation 20 Claims Conditions 21 Policy Conditions 21 Data Protection 23 Complaints...Complaints Procedure You warrant that due to this agreement between you We're proud of the service...will always confirm to you the receipt of your Appointed Agent is deemed to mean any party other complaint...
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Workforce statistics for 2013-14
Adobe Portable Document Format : 252KB https://www.southwark.gov.uk/assets/attach/3741/workforce-statistics-for-2013-14.pdfNote this data relates to individual employee complaints that require a formal process to resolve...Many complaints can be resolved informally or through mediation; all parties are encouraged to pursue...The numbers of staff that submit a formal complaint at stage 1 are very few....