Search
Search results for web pages on southwark.gov.uk
-
Transportation noise
https://www.southwark.gov.uk/environment/environmental-protection/transportation-noise?chapter=4PDF, 334kb) LCY Masterplan 2019 consultation response (PDF, 177kb) Complaining about aircraft noiseTo complain...contact the Civil Aviation Authority by calling 020 7379 7311 or email aree@caa.co.uk.You can also complain...to the appropriate airport who will investigate the complaint directly: Heathrow Airport complaints...
-
Terms and conditions
https://www.southwark.gov.uk/schools-and-education/adult-learning/terms-and-conditionsadvice the opportunity to feedback to us about our service including a comprehensive suggestions and complaints...Although our staff can sort out most problems straight away, without you having to make a formal complaint..., if you want to complain we've tried to make it as easy as possible.If you want to make a complaint,...
-
Children, families and education
https://www.southwark.gov.uk/council-and-democracy/complaints-comments-and-compliments/children-families-and-education?chapter=3Once we have all we need we will tell you what happens next and when.When we investigate complaints,...our process.Some complaints have complicated statutory procedures that all councils have to follow,...Part 2More about your complaint Part 4Other contacts and information Page last updated: 08 July 2024...
-
Tenant satisfaction measures
https://www.southwark.gov.uk/housing/resident-groups-forums-and-training/tenant-satisfaction-measures?chapter=3The figures tell us what tenants’ experiences have been with: customer complaints anti-social behaviour...received per 1,000 homes. 155 per 1,000 homes CH01 (2) Number of stage two complaints received per 1,000...homes. 23 per 1,000 homes CH02 (1) Proportion of stage one complaints responded to within the Housing...
-
Children, families and education
https://www.southwark.gov.uk/council-and-democracy/complaints-comments-and-compliments/children-families-and-education?chapter=5Children, families and education Documents to downloadThe children's services complaints annual report...provides an overview of complaints received by the Children's Services complaints team. annual report...2023-2024 (PDF, 873kb) children's services complaints policy (PDF, 332kb) complaints leaflet (PDF, 377kb...
-
Training and development programme 2024 - 2025
https://education.southwark.gov.uk/governance/governor-training/governor-training?chapter=6Complaints Managing concerns to Avoid Complaints Monday 16 January 2025 18:30 to 20:00 virtual Description...explore the latest Department for Education (DfE) guidance for schools and governors on how to respond to complaints...responsibilities of those in governance, including the clerk to the board, exploring the stages of a complaint...
-
Renting privately: repairs and improvements
https://www.southwark.gov.uk/housing/private-rented-housing/renting-privately-repairs-and-improvements?chapter=2If the complaint is not resolved you need to make a complaint using their formal complaints procedure...If you are not satisfied after completing all stages of their complaints procedure, you must contact...
-
Your councillors
https://www.southwark.gov.uk/council-and-democracy/councillors-and-mps/your-councillors?chapter=2you believe that a councillor of Southwark Council has breached the code of conduct, you can make a complaint...to the monitoring officer by completing the breach of the members' code of conduct complaint form (docx...The arrangements for dealing with complaints can be found in the members' code of conduct complaints...
-
Penalties for polluting
https://www.southwark.gov.uk/environment/environmental-protection/penalties-for-pollutingreasonable steps to investigate and, if appropriate, to take formal action in the event of justified complaints...The legislation doesn't allow us to deal with complaints of smells arising from domestic premises.Typical...complaints of this type are: smoke and ash from garden bonfires smoking chimneys dust from building...
-
How we look after your blocks and estates
https://www.southwark.gov.uk/housing/how-we-look-after-your-blocks-and-estates?chapter=4Aylesbury) South Team (Nunhead and Peckham, Dulwich) Alternatively, you can log a compliment, comment or complaint...feedback we regularly hold meeting to review performance on a monthly basis where we review: number of complaints..., type of complaints and response times number of rectification and default notices and numbers responded...