Southwark's digital journey

Residents using the MySouthwark resident account have increased by 136,000 residents since 2021. We now have a total of 236,000 residents who are choosing to engage with the council digitally.

We've been working hard to improve our digital services. These include Fix My Street, an online tool for reporting and viewing local street repair issues. We've also made further developments have also been made to pest control and online waste reporting. For example, being able to schedule Christmas tree collections.

Following engagement with our residents, we have rewritten and rebuilt our website on a brand new system. This will improve your experience and allow us to use new technology like personalisation and chatbots. It will also allow for better integration with council systems.

We introduced a Housing solutions chatbot to create a new channel for residents to transact with the council. This technology will be used where appropriate across Resident services.

As part of the leisure insourcing project, we have implemented a new payment systems. We have also introduced new leisure management systems. These include the resident’s app and web portal to improve the take up of leisure services as part of our public health agenda.