Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to winter mode borough-wide. This will be done in phases on 9 October 2024 and 10 October 2024. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 28 April 2025 15:20
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| William Rushbrook House 16-30 | Lift 1027 out of service | 28/04/2025 | TBC | Contractors to attend and investigate |
| Taplow 1-215 | Lift 4023 out of service | 28/04/2025 | TBC | Part required |
| Taplow 1-215 | Lift 4021 out of service | 28/04/2025 | TBC | Contractors to attend and investigate |
| Broderick House 9-16 | Lift 2119 out of service | 28/04/2025 | TBC | Repairs required |
| Lockwood Square 3-188 | Planned shutdown of heating and hot water service | 28/04/2025 | 12/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 12/05/25 for approximately 7 hours for essential maintenance works. |
| Albert Starr House 1-35 | Lift 5036 out of service | 28/04/2025 | 28/04/2025 | Repairs required
Returned to service 28/04/2025 |
| Keyworth Street Hostel | Lift 2000 out of service | 25/04/2025 | TBC | Contractors to attend and investigate |
| Aylton Estate 1-64, Renforth Street, SE16 7JL | Planned Electrical Shutdown | 24/04/2025 | 08/05/2025 | Some properties may experience a loss of power supply from 8am on 08/05/25 for approximately 8 hours while BCS undertake works to renew the lateral mains serving properties. This will result in a loss of electrical power affecting supply to internal dwellings and also communal supplies affecting communal lighting, TV systems and may affect heating and hot water service. |
| Castlemead 1-112
Wessonmead 1-5 Bill Westcott Room T&RA Hall Bishopsmead 1-38 Churchmead 1-31 |
Planned shutdown of heating service | 24/04/2025 | 08/05/2025 | There will be an interruption to the heating service to your block from 9am on 08/05/25 for approximately 7 hours for essential maintenance works. |
| Wentworth Crescent 1-16 | Planned shutdown of hot water and mains water service | 24/04/2025 | 08/05/2025 | There will be an interruption to the hot water and mains water service to your block affecting the hot water service and drinking water supply from 9am on 08/05/25 for approximately 4 hours for essential maintenance works. |
| Purbrook Estate 74-80 | Planned shutdown of secondary water service | 24/04/2025 | 06/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 06/05/25 for approximately 4 hours for essential maintenance works |
| John Kennedy House 1-96 | Loss of cold water services | 24/04/2025 | TBC | Contractors to attend and investigate |
| Telfer House 1-30 | Planned shutdown of secondary water service | 24/04/2025 | 08/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 08/05/25 for approximately 4 hours for essential maintenance works.
Update 25/04/2025 The secondary water on 08/05/2025 will no longer go ahead as planned and will be rescheduled for a later date. Apologies for any inconvenience caused. |
| Friern Road 343-389 | Lift 2108 out of service | 24/04/2025 | 28/04/2025 | Contractors to attend and investigate
Returned to service 28/04/2025 |
| Weyhill House 1-32 | Lift 6116 out of service | 23/04/2025 | TBC | Contractors to attend and investigate |
| Seaford House 1-20 | Planned shutdown of secondary water service | 23/04/2025 | 06/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 06/05/25 for approximately 4 hours for essential maintenance works. |
| John Brent House 1-20 | Planned shutdown of secondary water service | 23/04/2025 | 06/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 06/05/25 for approximately 4 hours for essential maintenance works. |
| Albrighton Community Centre East Dulwich | Planned shutdown of heating and hot water service | 23/04/2025 | 07/05/2025 | There will be an interruption to the heating and hot water service to the community Centre from 9am on 07/05/25 for approximately 8 hours for essential maintenance works. |
| Wendover 1-240 | Lift 4029 out of service | 22/04/2025 | TBC | Technician to attend and investigate |
| Northcott House 1-46 | Planned shutdown of heating and hot water service | 22/04/2025 | 06/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 06/05/25 for approximately 7 hours for essential maintenance works. |
| Lucy Brown SHU (1-39) | Planned shutdown of heating and hot water services | 22/04/2025 | 06/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 06/05/25 for approximately 7 hours for essential maintenance works. |
| Hughes House SHU (1-32) | Planned shutdown of heating and hot water services | 16/04/2025 | 30/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 30/04/25 for approximately 4 hours for essential maintenance works. |
| Taplow 1-215
Northchurch 1-56 |
Planned shutdown of secondary and mains water services | 16/04/2025 | 30/04/2025 | There will be an interruption to the secondary and mains water services to your block affecting the secondary water supply to toilets, baths/showers and wash hand basins and the mains water service affecting the drinking water supply from 8am on 30/04/25 for approximately 8 hours for essential maintenance works. |
| Amina Way 1-144 | Planned shutdown of heating and hot water services | 16/04/2025 | 30/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 30/04/25 for approximately 7 hours for essential maintenance works. |
| Barlow Estate;
Atkinson House 1-29 Ellery House 1-24 Eugene Cotter House 1-63 Povey House 1-39 Tisdall House 1-12 |
Planned shutdown of heating and hot water services | 16/04/2025 | 28/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 28/04/25 for approximately 7 hours for essential maintenance works. |
| Salisbury Close 7-12 | Planned shutdown of secondary water service | 16/04/2025 | 30/04/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/04/25 for approximately 4 hours for essential maintenance works. |
| Tissington Court 1-134
George Walter Court SHU 1-49 Mcintosh House 1-24 Westlake 1-130 Adron House 1-16 Millender Walk 1-78 |
Planned shutdown of heating and hot water services | 16/04/2025 | 01/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 01/05/25 for approximately 7 hours for essential maintenance works. |
| Vestry Road 116-142
Lettsom T&RA Hall Vestry Road 114 T&RA Hall Mcneil Road 62-92 Pembury House 1-16 |
Planned shutdown of heating and hot water services | 16/04/2025 | 30/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 30/04/25 for approximately 8 hours for essential maintenance works. |
| Dowell House, units 1-20
Garraway House, units 1-16 Dashwood House, units 1-16 |
Planned shutdown of mains water service | 15/04/2025 | 29/04/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 29/04/25 for approximately 7 hours for essential maintenance works. |
| Winchester Close 1-102
Wesley Close 1-107 Crampton Street 44-54 Marlborough Close 1-78 Canterbury Place 1-131 Hughes House 1-32 Newington TRA Hall Hamption Street 37-57 Lucy Ashe 1-20 Searson House 1-25 |
Planned shutdown of heating and hot water | 15/04/2025 | 29/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 29/04/25 for approximately 7 hours for essential maintenance works. |
| Soane House 1-35 | Planned shutdown of heating and hot water service | 15/04/2025 | 29/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 29/04/25 for approximately 8 hours for essential maintenance works. |
| Wentworth Crescent 1-16 | Planned shutdown of hot water and secondary water service | 15/04/2025 | 29/04/2025 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/04/25 for approximately 4 hours for essential maintenance works. |
| Caversham House 11-20 | Planned shutdown of hot water and secondary water service | 15/04/2025 | 29/04/2025 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/04/25 for approximately 4 hours for essential maintenance works. |
| Fearnley House 1-132
Vestry Road 76-112 |
Planned shutdown of heating and hot water service | 15/04/2025 | 29/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 29/04/25 for approximately 8 hours for essential maintenance works. |
| Lulworth 1-54 | Planned shutdown of heating and hot water service | 14/04/2025 | 28/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 28/04/25 for approximately 7 hours for essential maintenance works. |
| Pierson House 1-15 | Planned shutdown of secondary water service | 14/04/2025 | 28/04/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 28/04/25 for approximately 4 hours for essential maintenance works. |
| Studland 1-54 | Planned shutdown of heating and hot water services | 14/04/2025 | 28/04/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 28/04/25 for approximately 8 hours for essential maintenance works. |
| Prescott House 1-68 | Planned shutdown of secondary water service | 09/04/2025 | 14/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 23/04/25 for approximately 4 hours for essential maintenance works.
Update 22/04/2025 - The secondary water planned shutdown for tomorrow will no longer go ahead and has been rescheduled to be take place on 14/5/2025 from 9am for approximately 4 hours for essential maintenance works. Apologies for any inconvenience caused. |
| Harriet Hardy House 1-54 | Lift 4215 out of service | 07/04/2025 | TBC | Technician to attend and investigate
Update 16/04/2025: New drive unit to be fitted |
| Molesworth House 1-58 | Lift 4115 out of service | 03/04/2025 | TBC | Technician to attend and investigate
Update 10/04/2025: Parts required |
| Gayhurst 1-162
Hambledon 1-20 |
Planned shutdown of heating service | 03/04/2025 | 01/05/2025 | There will be an interruption to the heating service to your block from 9am on 17/04/25 for approximately 7 hours for essential maintenance works.
Update 17/04/2025 todays heating shutdown did not go ahead as planed and will now take place on the 1/5/2025 apologies for any inconvenience this may have caused. |
| Pedworth SHU | Lift 5200 out of service | 10/03/2025 | TBC | Engineer to attend and investigate
Update 24/03/2025: Parts required |
| Pedworth SHU | Lift 5099 is out of service | 25/09/2024 | TBC | Contractors to attend and investigate
Update 04/10/24: Parts required Update 07/11/24: Technician to attend and further investigate Update 20/12/24: Specialist contractor to attend and investigate |
| . | . | 15/11/2023 | TBC |
Page last updated: 28 April 2025 15:20
