Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
If your issue is not listed, find out how to report a repair.
Page last updated: 17 May 2024 23:36
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Longridge House 1-35 | Lift 1148 out of service | 17/05/2024 | TBC | Contractors to attend and investigate |
| Setchell Way 1-98
Alscot Way 2-78 Hazel Way 1-135 Curtis Way 1-59 Dunton Road 14-26 Setchell Estate TA Hall |
Planned shutdown of heating and hot water services | 17/05/2024 | 30/05/2024 | There will be an interruption to the heating and hot water services to your block from 9am on 30/05/24 for approximately 7 hours for essential maintenance works. |
| Roundell House 1-25 | Lift 2158 out of service | 17/05/2024 | TBC | Repairs required |
| Columbia Point, Moodkee Street 1-80 | Loss of hot water service | 17/05/2024 | TBC | Contractors to attend and investigate |
| Harding Close 11-33 | Loss of hot water service | 17/05/2024 | 17/05/2024 | Contractors to attend and investigate.
Returned to service 17/05/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Wesley Close 2-30(E), SE17 3AX | Loss of heating and hot water services | 17/05/2024 | TBC | Contractors to attend and investigate. |
| Bath Close 80-90(E), SE15 2JU | Loss of hot water service | 17/05/2024 | TBC | Contractors to attend and investigate |
| Cruden House, Hillingdon Street 1-68(C), SE17 3PQ | Loss of heating and hot water services | 17/05/2024 | 17/05/2024 | Contractors to attend and investigate
Returned to service |
| Lilac House 1-29 | Loss of heating and hot water service | 16/05/2024 | 16/05/2024 | Contractors to attend and investigate
Returned to service 16/05/2024 please allow approximately 2 hours from 2pm for service to be fully operational |
| Russia Dock Road 5-13
Teak Close 26-35 |
Loss of hot water service | 16/05/2024 | 16/05/2024 | Contractors to attend and investigate.
Returned to service 16/05/24 |
| Cronin Street 39-62
East Surrey Grove 18-38 |
Planned shutdown of hot water and secondary water service | 15/05/2024 | 29/05/2024 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 29/05/24 for approximately 4 hours for essential maintenance works. |
| Morriss House 1-32 | Planned shutdown of secondary water service | 15/05/2024 | 29/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 29/05/24 for approximately 4 hours for essential maintenance works. |
| Osprey Estate | Planned shutdown of heating and hot water service | 15/05/2024 | 29/05/2024 | There will be an interruption to the heating and hot water services to your block from 9am on 29/05/24 for approximately 7 hours for essential maintenance works. |
| Blackthorne Court 17-31(C), SE15 6PD | Loss of heating and hot water services | 15/05/2024 | 15/05/2024 | Contractors to attend and investigate.
Returned to service 15/05/2024 |
| Aberfeldy House 1-155
Andrews Walk 1-31 Bethwin Road 97-101 105-111 Chalmers Walk 1-20 Copley Close 1-5 Dale road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hillingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating and hot water service | 14/05/2024 | 28/05/2024 | There will be an interruption to the heating and hot water services to your block from 9am on 28/05/24 for approximately 7 hours for essential maintenance works. |
| Wakefield House 1-46 | Urgent shutdown of heating service | 14/05/2024 | 23/05/2024 | There will be an interruption to the heating service to your block from 9am on 23/05/24 for approximately 8 hours for urgent maintenance works. |
| Leconfield House 1-34 | Planned shutdown of mains water service | 14/05/2024 | 28/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 28/05/24 for approximately 7 hours for essential maintenance works. |
| Draper House 1-141 | Planned shutdown of secondary water service | 14/05/2024 | 29/05/2024 | There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/05/24 for approximately 4 hours for essential maintenance works. |
| Huntley House 1-16 | Lift 2132 out of service | 13/05/2024 | TBC | Repairs required
Update 17/05/24: Drive unit removed for specialist repair |
| Witcombe Point 1-76 | Loss of mains water service | 13/05/2024 | 13/05/2024 | Contractors are on site carrying out emergency repairs to a burst water service.
Returned to service 13/05/2024 |
| Wesley Close 2-30(E), SE17 3AX | Loss of heating and hot water services | 11/05/2024 | 11/05/2024 | Contractors to attend and investigate.
Returned to service 11/05/2024 |
| Cronin Street 63-88
Cronin Street 39-62 East Surrey Grove 18-38 Rowan Court 26-45 Pear Court 1-17 |
Planned shutdown of hot and secondary water services | 10/05/2024 | 24/05/2024 | There will be an interruption to the hot and secondary water services to your block affecting hot water services and toilets, baths/showers and wash hand basins from 9am on 24/05/24 for approximately 4 hours for essential maintenance works. |
| Newington Estate | Loss of heating and hot water services | 09/05/2024 | TBC | Some properties may experience an interruption to the heating and hot water services while works are completed on site today. Apologies for any inconvenience caused. |
| Cronin Street 1-38 | Planned shutdown of secondary water service | 09/05/2024 | 23/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 23/05/24 for approximately 4 hours for essential maintenance works. |
| Rock Grove Way 1-60
Market Place 14-35 Drappers Way 1-35 |
Planned shutdown of heating and hot water services | 09/05/2024 | 23/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/05/24 for approximately 7 hours for essential maintenance works. |
| Marden Square 2-185 | Planned shutdown of heating and hot water services | 08/05/2024 | 22/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 22/05/24 for approximately 7 hours for essential maintenance works. |
| Trafalgar House 1-62 | Planned shutdown of secondary water service | 08/05/2024 | 22/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 22/05/24 for approximately 4 hours for essential maintenance works. |
| Barlow Estate | Planned shutdown of heating and hot water service | 07/05/2024 | 20/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 20/05/24 for approximately 7 hours for essential maintenance works. |
| Boston House 1-32 | Planned shutdown of secondary water service | 07/05/2024 | 21/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 21/05/24 for approximately 4 hours for planned essential maintenance works. |
| Brookstone Court 1-65 | Planned shutdown of mains water service | 07/05/2024 | 20/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 8am on 20/05/24 for approximately 4 hours for essential maintenance works. |
| Kipling House 1-21 | Planned shutdown of secondary water services | 03/05/2024 | 20/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 20/05/24 for approximately 4 hours for planned essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water services | 03/05/2024 | 17/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 17/05/24 for approximately 8 hours for essential maintenance works. |
| Tissington Court 1-72 | Planned shutdown of secondary water service | 03/05/2024 | 20/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 20/05/24 for approximately 4 hours for planned essential maintenance works. |
| Hanworth House 1-140 | Urgent shutdown of secondary water service | 03/05/2024 | 17/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 8am on 09/05/24 for approximately 5 hours for urgent maintenance works.
Update 09/05/2024 - The secondary water shutdown for 09/05/24 has now been rescheduled to take place on the 17/05/2024 from 9am for approximately 5 hours. Apologies for any inconvenience this may cause. |
| Keyworth Street Hostel | Planned shutdown of lift 2000 | 02/05/2024 | 17/05/2024 | There will be an interruption to lift services from 8am on 16/05/24 for approximately 33 hours for essential repair work |
| Purbrook Estate 1-36 | Planned shutdown of secondary water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 16/05/24 for approximately 4 hours for essential maintenance works |
| Palm Court 1-33
Oak Court 1-35 Blackthorne Court 1-31 Rowan Court 1-25 |
Planned shutdown of hot water and mains drinking water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the hot water and mains water service to your block affecting the hot water and drinking water supply from 9am on 16/05/24 for approximately 4 hours for essential maintenance works.
No mains water service Palm Court 1-33 No hot water service Oak Court 1-35 Blackthorne Court 1-31 Palm Court 1-33 Rowan Court 1-25 |
| Scovell Estate | Planned shutdown of heating and hot water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 16/05/24 for approximately 7 hours for essential maintenance works. |
| John Kennedy House 1-96 | Planned shutdown of secondary water service | 02/05/2024 | 17/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 16/05/24 and 17/05/24 for approximately 4 hours on each day for planned essential maintenance works |
| Surrey Docks Estate | Planned shutdown of heating and hot water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 16/05/24 for approximately 7 hours for essential maintenance works. |
| Shere House 24-31 | Lift 1186 out of service | 02/05/2024 | TBC | Repairs required
Update 16/05/24: Parts required |
| Didbin Apartment 1-56 | Lift 4140 out of service | 01/05/2024 | TBC | Contractors to attend and investigate
Update 09/05/24: Manufacturers to attend and investigate Update 16/05/24: New drive unit required |
| Larch House 1-45 | Planned shutdown of secondary water service | 23/04/2024 | 22/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 07/05/24 for approximately 4 hours for planned essential maintenance works.
Update 07/05/2024 - The secondary water shutdown for 07/05/24 has now been rescheduled to take place on the 22/05/2024 from 9am, apologies for the inconvenience this may cause. |
| Cadbury Way 1-108
Woolstaplers Way 1-189 |
Planned shutdown of hot water service | 18/04/2024 | 23/05/2024 | There will be an interruption to the hot water service to your block from 9am on 02/05/24 for approximately 4 hours for essential maintenance works.
Update 02/05/2024 - unfortunately todays secondary water shutdown has had to be rescheduled and will now take place on the 23/05/2024 from 9am, apologies for the inconvenience this may cause. |
| . | . | 15/11/2023 | TBC |
Page last updated: 17 May 2024 23:36
