Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
If your issue is not listed, find out how to report a repair.
Page last updated: 04 May 2024 07:16
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Wakefield House 1-91 | Loss of hot water service | 04/05/2024 | TBC | Contractors to attend and investigate |
| Prescott House 1-68 | Lift 4125 is out of service | 03/05/2024 | TBC | Repairs required. |
| Primrose House 12-22 | Urgent shutdown of hot water service | 03/05/2024 | 08/05/2024 | There will be an interruption to the hot water service to your block from 9am on 08/05/24 for approximately 4 hours for urgent maintenance works. |
| Kipling House 1-21 | Planned shutdown of secondary water services | 03/05/2024 | 20/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 20/05/24 for approximately 4 hours for planned essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water services | 03/05/2024 | 17/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 17/05/24 for approximately 8 hours for essential maintenance works. |
| Hanworth House 1-140 | Urgent shutdown of secondary water service | 03/05/2024 | 09/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 8am on 09/05/24 for approximately 5 hours for urgent maintenance works |
| Tissington Court 1-72 | Planned shutdown of secondary water service | 03/05/2024 | 20/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 20/05/24 for approximately 4 hours for planned essential maintenance works. |
| Lockwood Square 1-188 | Urgent shutdown or mains boosted water service | 03/05/2024 | 09/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 8am on 09/05/24 for approximately 6 hours for urgent maintenance works. |
| Marden Square 1-185(C), SE16 2HZ | Loss of heating and hot water service | 03/05/2024 | 03/05/2024 | Contractors to attend and investigate
Returned to service 03/05/2024 |
| Heversham House 1-98 | Lift 3188 out of service | 02/05/2024 | TBC | Parts required |
| Keyworth Street Hostel | Planned shutdown of lift 2000 | 02/05/2024 | 17/05/2024 | There will be an interruption to lift services from 8am on 16/05/24 for approximately 33 hours for essential repair work |
| Purbrook Estate 1-36 | Planned shutdown of secondary water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 16/05/24 for approximately 4 hours for essential maintenance works |
| Brunlees House 1-23 | Urgent shutdown of mains water service | 02/05/2024 | 10/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 10/05/24 for approximately 5 hours for urgent maintenance works. |
| Palm Court 1-33
Oak Court 1-35 Blackthorne Court 1-31 Rowan Court 1-25 |
Planned shutdown of hot water and mains drinking water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the hot water and mains water service to your block affecting the hot water and drinking water supply from 9am on 16/05/24 for approximately 4 hours for essential maintenance works.
No mains water service Palm Court 1-33 No hot water service Oak Court 1-35 Blackthorne Court 1-31 Palm Court 1-33 Rowan Court 1-25 |
| Cronin Street 1-38
East Surrey Grove 39-68 |
Loss of secondary water service | 02/05/2024 | 02/05/2024 | Contractors to attend and investigate.
Returned to service 02/05/2024 |
| Lockwood Square 1-188 | Loss of heating service | 02/05/2024 | 02/05/2024 | Contractors to attend and investigate
Returned to service 02/05/2024 please allow approximately 2 hours from 2pm for service to be fully operational |
| Scovell Estate | Planned shutdown of heating and hot water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 16/05/24 for approximately 7 hours for essential maintenance works. |
| John Kennedy House 1-96 | Planned shutdown of secondary water service | 02/05/2024 | 17/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 16/05/24 and 17/05/24 for approximately 4 hours on each day for planned essential maintenance works |
| Mellor House 1-24 | Lift 2153 out of service | 02/05/2024 | 02/05/2024 | Repairs required
Returned to service 02/05/2024 |
| Surrey Docks Estate | Planned shutdown of heating and hot water service | 02/05/2024 | 16/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 16/05/24 for approximately 7 hours for essential maintenance works. |
| Shere House 24-31 | Lift 1186 out of service | 02/05/2024 | TBC | Repairs required |
| New Place Square 2-144 | Lift 5062 out of service | 02/05/2024 | TBC | Technician to attend and investigate |
| Otterburn House, Sultan Street 1-81(C), SE5 0XD | Loss of secondary water service | 02/05/2024 | 02/05/2024 | Contractors to attend and investigate.
Returned to service 02/05/2024 |
| Blossom Court, North Peckham Estate, London, SE15 6FQ | Loss of heating and hot water service | 02/05/2024 | 02/05/2024 | Contractors to attend and investigate
Returned to service 01/05/2024 |
| Didbin Apartment 1-56 | Lift 4140 out of service | 01/05/2024 | TBC | Contractors to attend and investigate |
| Columbia Point 1-80
Regina Point 1-80 |
Loss of heating and hot water service | 01/05/2024 | 01/05/2024 | Contractors to attend and investigate
Returned to service 01/05/2024 please allow approximately 2 hours from 12pm for service to be fully operational |
| Hythe House 1-40 | Planned shutdown of secondary water service | 01/05/2024 | 14/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 10am on 13/05/24 and 14/05/24 for approximately 4 hours on each day for planned essential maintenance works |
| Godstone House 1-22 | Planned shutdown of secondary water service | 01/05/2024 | 14/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 14/05/24 for approximately 4 hours for essential maintenance works |
| Fairwall House 1-59 | Urgent shutdown of mains water service | 01/05/2024 | 03/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 03/05/24 for approximately 4 hours for urgent maintenance works. |
| Lucey way 1-215 | Loss of cold water service | 01/05/2024 | 01/05/2024 | Contractors are onsite investigating as some residents currently have hot water coming out of their mains cold water taps. Please contact us on 0208 315 5625 or 0208 315 5614 if you are experiencing this issue or if you have had any plumbing works carried out in the last two weeks.
Returned to service 01/05/24 @ 4pm |
| Newington Estate | Loss of heating and hot water services | 01/05/2024 | 01/05/2024 | Contractors are onsite carrying out repairs to a leak.
Update 01/05/24 @ 4pm - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 01/05/2024 please allow approximately 2 hours from 4:30pm for service to be fully operational |
| Sylvan grove 1-28 | Lift 4147 out of service | 01/05/2024 | 03/05/2024 | Contractors to attend and investigate
Returned to service on 03/05/24 |
| Glengall Road 59 - 177 | Planned shutdown of secondary water service | 30/04/2024 | 13/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 13/05/24 for approximately 4 hours for planned essential maintenance works |
| Windermere Point 1-73 | Loss of secondary water | 30/04/2024 | 01/05/2024 | Contractors to attend and investigate.
Returned to service 01/05/24 |
| Draper House 1-141 | Planned shutdown of secondary water service | 25/04/2024 | 09/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 09/05/24 for approximately 4 hours for planned essential maintenance works |
| Mistral 1-72 | Planned shutdown of heating and hot water service | 24/04/2024 | 08/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 08/05/24 for approximately 9 hours for essential maintenance works. |
| Thames Court 1-15 | Planned shutdown of mains water service | 24/04/2024 | 08/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 08/05/24 for approximately 5 hours for planned maintenance works. |
| Barlow Estate | Planned shutdown of heating and hot water service | 24/04/2024 | 08/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 08/05/24 for approximately 7 hours for essential maintenance works. |
| Cronin Street 39-62 | Planned shutdown of hot and secondary water services | 23/04/2024 | 07/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins and the hot water service from 9am on 07/05/24 for approximately 6 hours for planned essential maintenance works |
| Larch House 1-45 | Planned shutdown of secondary water service | 23/04/2024 | 07/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 07/05/24 for approximately 4 hours for planned essential maintenance works |
| Wolverton 152-192
Wendover 241-471 |
Planned shutdown of hot water service | 23/04/2024 | 07/05/2024 | There will be an interruption to the hot water service to your block from 9am on 07/05/24 for approximately 4 hours for essential maintenance works. |
| Amina Way 1-144 | Planned shutdown of hot water service | 23/04/2024 | 07/05/2024 | There will be an interruption to the hot water service to your block from 9am on 07/05/24 for approximately 4 hours for essential maintenance works.
Update 30/04/2024 - Hot water shutdown planned for the 07/05/24 has now been cancelled as works are no longer required. Apologies for any inconvenience caused. |
| Unwin Close 1-28 | Loss of secondary water service | 21/04/2024 | 21/04/2024 | Loss of secondary water service.
Returned to service 21/04/2024 |
| St Olave’s Estate 1-61 | Planned shutdown of secondary water service | 19/04/2024 | 07/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/05/24 for approximately 4 hours for essential maintenance works.
Update 24/04/2024 secondary water shutdown for the 03/05/24 has now been rescheduled to take place on the 07/05/2024 from 9am, apologies for the inconvenience this may cause. |
| Edwin House 1-66 | Planned shutdown of secondary water services | 19/04/2024 | 03/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/05/24 for approximately 4 hours for planned essential maintenance works.
Update 03/05/2024 - the secondary water shutdown for today has not gone ahead, this will be rescheduled for a later date. Apologies for the inconvenience this may cause. |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 02/05/24 for approximately 9 hours for essential maintenance works. |
| Dekker House 1-30 | Planned shutdown of secondary water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 02/05/24 for approximately 4 hours for planned essential maintenance works |
| Cadbury Way 1-108
Woolstaplers Way 1-189 |
Planned shutdown of hot water service | 18/04/2024 | 23/05/2024 | There will be an interruption to the hot water service to your block from 9am on 02/05/24 for approximately 4 hours for essential maintenance works.
Update 02/05/2024 - unfortunately todays secondary water shutdown has had to be rescheduled and will now take place on the 23/05/2024 from 9am, apologies for the inconvenience this may cause. |
| Purbrook Estate 1-36 | Planned shutdown of secondary water service | 17/04/2024 | 01/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 01/05/2024 for approximately 4 hours for essential maintenance works |
| Lenham House 1-20 | Lift 1170 out of service | 17/04/2024 | 07/05/2024 | Technician to attend and investigate
Update 23/04/24: Part required |
| . | . | 15/11/2023 | TBC |
Page last updated: 04 May 2024 07:16
