Southwark's digital journey

Our refreshed Technology and Digital Strategy will align with the ambitions for what we want Southwark to look like in 2030.

Southwark is a borough that is fair, equal and for everyone.

We are committed to enhancing residents’ satisfaction with council services by providing increased opportunities for them to actively shape and influence service delivery to better align with their needs. Central to this effort is the invaluable input from residents guiding us. Our focus to replace our website and MySouthwark resident account with the aim to facilitate a more positive online experience for residents and businesses through streamlined processes and improved access to information, advice and guidance.

young-man-with-headphones-using-smart-phone

In order to enhance our efficiency and capacity it is essential to promote digital channels but to offer residents the flexibility to choose the service access method that best suits their preferences. This approach allows us to allocate additional support to those who require it most, particularly through our network of community Hubs and Libraries.

For Southwark to become a digital-first Borough, we are reviewing the services we deliver, and how we interact with our residents. To deliver this we have developed Technology and Digital Pillars, which set out what we want to achieve.

Part 2What has been achieved since the last strategy

Page last updated: 08 May 2024

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Southwark's digital journey

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