Problems paying?
What to do if you're having problems paying your bill. Find out where to get financial support.
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Financial advice and support
If you're having trouble paying, it's important that you let us know as soon as possible.
You can also get free independent advice from:
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Citizens Advice Southwark run a scheme funded by us to provide independent advice to leaseholders and can with Universal Credit claims
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London Mutual Credit Union is a financial co-operative for members who live and/or work in Southwark
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MoneyHelper was set up by the government to offer free and Impartial advice
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National Debtline offer free independent and confidential advice and can discuss your options
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StepChange offers free debt and financial advice and a mediation service
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The Leasehold Advisory Service (LEASE) is a government funded body providing free advice on leasehold law
Breathing Space can help take away the pressure of creditors and protect you against interest and fees.
This should give you time to get debt advice, set up a solution to deal with your debts and get your finances back on track.
Our local support team
We offer an income maximisation service for vulnerable or disabled people.
The team are also responsible for the Southwark emergency and hardship scheme for customers with severe financial difficulties.
Get in touch by:
- calling 020 7525 2434
- emailing localsupport@southwark.gov.uk