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Problems paying?

What to do if you're having problems paying your bill. Find out where to get financial support.

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Financial advice and support

If you're having trouble paying, it's important that you let us know as soon as possible.

You can also get free independent advice from:

Breathing Space can help take away the pressure of creditors and protect you against interest and fees. 

This should give you time to get debt advice, set up a solution to deal with your debts and get your finances back on track.

Our local support team

We offer an income maximisation service for vulnerable or disabled people.

The team are also responsible for the Southwark emergency and hardship scheme for customers with severe financial difficulties. 

Get in touch by: