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Join an estate inspection

Join an estate inspection. Contact a Resident Services Officer (RSO). How we monitor estate inspection performance.

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Reviewing our performance

Our resident services teams regularly hold meetings to review how we’re doing, including looking at:

  • number of complaints
  • types of complaints 
  • response times
  • health and safety issues 
  • staffing issues

We publish results from our estate inspections every 3 months.