Report a change

You need to tell us about certain changes in your circumstances. 

This is so we can:

• update our records 
• make sure we're sending information to the right person

Let us know about:

• name changes
• new contact details
• a change in ownership
• if a service charge payer dies
• if your home is empty for 60 days or more
• a change of mortgage company

If you have a new mortgage

Your lease states you need to tell us if you have a new mortgage by sending us a document called a 'notice of charge'. 

Check with your solicitor or mortgage lender whether they’ve: 

• sent us the paperwork 
• paid the fee

Or you can tell us about the change now, pay the fee and upload a copy of the notice.

The fee amount is stated in your lease. 

You can get a copy of your lease if you don't have it.

Report a change