Report a repair

An emergency is anything that would be a danger to you or the building if not fixed.

Call:

• 0800 952 4444 or 020 7525 2600 for emergency repairs
• 0800 111 999 if you smell gas or have a carbon monoxide leak (National Grid)

If you're trapped in a lift call 020 7403 9271. 

An engineer will attend within 1 hour. 

To report all other lift problems call 020 7525 2600. 

An engineer will attend within 4 hours. 

Prevent breakdowns

To keep lifts in good working order, do not:

• spit in lifts
• urinate or allow your pet to urinate in the lift
• hold lift doors open
• kick any objects into the door tracks, runners or gaps
• press the alarm unless you are trapped inside the lift
• wedge the lift doors open – this could damage the door mechanism

Before reporting check:

• if it's already been reported
• who's responsible for repairs and costs

When reporting give as much information as you can, like:

• the nearest door number
• floor level 
• street lamp number

Report a repair

If you're reporting a repair from outside the UK, call +44 20 3929 8511.

For other problems like:

• no gas or electricity, check with your supplier
• a power cut in your area, call UK Power Networks on 0800 316 3105
• no drinking water in your area, call Thames Water on 0800 714 614

You can help prepare for the repair appointment by:

• clearing the area where the problem is, for example, move any furniture, curtains or carpets
• making sure someone is at home for the whole appointment