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Responsibilities and costs

Council tenants

You're responsible for most minor repairs and maintenance to your home, including:

  • electric plugs, fuses and light bulbs
  • inside doors, cupboards and handles
  • catches and locks
  • toilet seats
  • broken glass inside your home
  • floor tiles
  • small cracks in plaster
  • decorations
  • gardens (including gates, fences, trees, window boxes)

If you want to improve your property at your own cost, like installing a new kitchen or extra sockets, you must get our permission first. 

Email repairs@southwark.gov.uk to request permission.

We're responsible for repairs to the structure, exterior and essential services to your home. These include:

  • roofs
  • foundations
  • external doors, walls and windows
  • drains, gutters and outside pipes
  • chimneys and stacks (you're responsible for sweeping chimneys)
  • brickworks
  • major plastering repairs
  • floors and ceilings
  • installations for water, electricity and gas (including wiring, sockets, fittings, internal pipes and valves)