Responsibilities and costs

You're responsible for carrying out and paying for repairs to your property including:

• internal walls, doors, cupboards, locks and fittings
• kitchens and bathrooms
• all floors (including floor coverings), ceilings, plastering and decorations
• installations for water, electricity and gas (including electric wiring, sockets. light fittings, plumbing, water pipes that serve your property alone)
• electric plugs, fuses and light bulbs
• broken glass inside your home
• gardens (including gates, fences, trees and window boxes and keeping these tidy and clean)

There may be other repairs you're responsible. Check your lease.

If you want to make alterations to your property like installing a new kitchen you must get our permission first. 

What we're responsible for

Your lease shows the repairs we're responsible for carrying out. 

These are for communal areas of the building and the estate and include:

• roofs
• foundations
• outside walls and entrance doors
• drains, gutters and outside pipes
• windows
• exterior doors including entry systems
• chimneys and stacks
• external brickwork
• communal water pipes that run through your property and serve multiple properties
• communal lifts
• communal gardens

Check your lease for more. 

We add the cost of these repairs to your annual service charge.