Report any instances of lost or stolen keys as soon as possible.
If you have lost your key, a replacement key can be ordered upon payment of £35. You cannot use your key deposit to purchase a replacement key.
If your key has been stolen, we may be required to replace the hangar lock and new keys will be issued to all hangar users.
You can report this issue by emailing cyclehangars@southwark.gov.uk, stating your name, the hangar number and the bike tag number, or a description of the bike. We will then contact all hangar users and request that they move the bike.
Do not park your bike in another user's space, as they may then report your bike!
If the bike has not been moved within 7 days, it will be removed and stored at our depot for collection.
This will help us identify bikes with owners in various situations, most commonly if bikes are parked in the wrong space. It can also act as a deterrent for thieves and may assist with recovering your bike if it is stolen.
If you have a new bike that is different from the one you registered with at the start of your subscription:
Report any damage or a break-in to us as soon as possible.
Email cyclehangars@southwark.gov.uk, including your name, hangar location and description of damage, or via the online form accessed through your account.
Your report will be reviewed and actioned by the maintenance team.
Provide written confirmation 14 days before the date you wish your subscription to end by emailing cyclehangars@southwark.gov.uk.
Be sure to include your name, address, hangar number and bike ID. We're unable to offer a refund if you cancel partway through your current subscription.
Upon cancellation of your subscription, you will receive a confirmation email with instructions to return your key. Your key deposit will be returned once your key is received.
Subscriptions cannot be swapped between hangars. You must think carefully before accepting a space and decide whether this location is right for you in the long term.