Complaints and feedback

We operate a zero-tolerance approach to violence, aggression and abuse towards our staff. This means we will always challenge any abuse and take appropriate action.

We consider abuse to be:

• physical assault, including spitting, use of weapons and throwing objects
• verbal abuse, intimidation, harassment or threatening behaviour
• discriminatory behaviour based on race, gender, sexual orientation, disability or other protected characteristics
• malicious communications, either by email, through social media or the post

If you make the choice to abuse a member of our staff, we will take action. This could include but is not limited to:

• banning you from council facilities
• withdrawing or changing the services you can access
• taking legal action, including tenancy enforcement
• reporting to the police and seeking prosecution

Our staff must respect everyone and expect the same in return.