You can access any of your personal information that we hold. This is called a subject access request.
Before we share anything, we'll ask for your ID. We need to check that we're sending your data to the right person. We may ask for your:
Once we've verified your ID, we'll begin to process your request and locate your data. We have a month to respond to your request.
We may write to you to ask for more information to help us locate your data. For example, if you ask for all the information the council holds on you, we may ask which departments you have dealt with. Without more information, we may miss the deadline for a full response.
When you receive your information, you may find that certain data has been redacted or removed. When we're processing your request, we may need to remove data if:
If we have removed any of the data, we will tell you why.
Normally, we will not share your data with any other person.
However, in some situations, you may want someone else to make a subject access request on your behalf. When we receive the request, we will need to see evidence that you have given permission for them to do this. This can be done by a signed letter attached to the request. If we're concerned, we may contact you to check that you're happy for the release or we may refuse the request in full.
To make a subject access request:
If you're unhappy with our response, you can ask for the decision to be reviewed. A senior officer will check our initial response to you.
If you're still unhappy contact the Information Commissioners Office on 0303 123 1113.