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We want our website to be clear, helpful and easy to use.

To achieve this, we:

follow guidance from gov.uk
follow accessibility and data protection guidance
gather feedback from the people who use our website
review data on how many people use our website and phone lines

We are constantly improving our pages, and welcome any feedback you have about them. If you have feedback about our webpages, please click the 'Rate this page' buttons at the bottom of this page.

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We use cookies which are small files downloaded to your computer, used to improve your site visit. Some cookies are required to make the site work properly and other optional cookies help improve your experience on the site.
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Overview of data processing, data subject rights and information complaints can be read here at our corporate data privacy notice.

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the site. The website cannot function properly without these cookies.

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Necessary cookies
Name	Cookie purpose description	Provider	Expiry
CookieNotice	Used to hold the selections you make as to which cookies you allow from the site.	southwark.gov.uk	6 months
Bridge.Auth	used to hold authentication information	southwark.gov.uk	Session
ASP.NET_SessionId	used to hold session information	southwark.gov.uk	Session
ProcessDisplayOptionsActionFilter.Pref	This cookie is used to remember display settings for colour contrast and font sizes set by the user in the accessibility options panel.	southwark.gov.uk	30 days
visid_incap_#	Preserves users states across page requests.	southwark.gov.uk	1 year
incap_ses_#	Preserves users states across page requests.	southwark.gov.uk	Session
AWSELBCORS	Used to distribute traffic to the website on several servers in order to optimise response times.	www.servmetric.com	5 minutes
local_storage_support_test	The cookie is used in context with the local-storage function in the browser. This function allows the web site to load faster by pre-loading certain procedures.	twitter.com	Persistent
CalloutDisplay	This cookie is used to record what callouts have been dismissed during a session to ensure they do not re-appear.	southwark.gov.uk	Session
ApplicationGatewayAffinityCORS	Essential cookie used for web server load balancing	southwark.gov.uk	session
ApplicationGatewayAffinity	Essential cookie for web server load balancing	southwark.gov.uk	session

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

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Marketing cookies
Name	Cookie purpose description	Provider	Expiry
___utmvc#	Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimise the relevance of advertisement.	southwark.gov.uk	1 day
r/collect	This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.	google-analytics.com	Session

Statistics

Statistic cookies help site owners understand how visitors interact with websites by collecting and reporting information anonymously.

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Statistics cookies
Name	Cookie purpose description	Provider	Expiry
_dc_gtm_UA-#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	google-analytics.com	1 day
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	2 years
collect	Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.	google-analytics.com	Session
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	southwark.gov.uk	1 day

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