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Report a trading standards issue
You can report a trading standards issue to Citizens Advice. They will provide you with advice and pass your information on to us. We cannot investigate every complaint or give consumer advice. We use the information to help us make sure local businesses are following the rules.
Report a trading standards issue to Citizens Advice
You can also report issues anonymously on the London Trading Standards website.
Help to complain to a business
These websites give advice on how to complain to a business:
- Citizens Advice has more information on your consumer rights and making a complaint
- Which? consumer rights explains regulations and has many complaint letter templates
- Resolver has complaint letter templates and advice for contacting larger organisations
Property, lettings and tenancy issues
Contact Southwark’s tenancy relations service for advice on private sector landlord, lettings and tenancy issues.
To seek redress from a property agent, landlords and tenants can complain to a government approved redress scheme.
Misleading advertising
You can report misleading advertising to the Advertising Standards Authority (ASA).
Fraud and scams
Be careful if anyone is rushing you to transfer money or pay them upfront for work they have not done yet. Citizens Advice has more support about scams.
If you made a payment due to a scam, contact your bank right away. They may help you recover some of your money or issue a refund. Find out more about being scammed.
You can also report fraud and scams online to Action Fraud.
Fake (counterfeit) and unsafe goods
Selling fakes is a criminal offence. This includes counterfeit or illegal tobacco. Contact the trading standards team to report someone selling fake goods.
You can also report unsafe products through Citizens Advice.
You can also anonymously report fake goods to London Trading Standards.
Find out more about the fight against fakes.
Underage sales
Contact us confidentially if you believe someone is selling age restricted products or services to underage people, for example, alcohol or vapes.
You can also report anonymously on the London Trading Standards website.
If you need to prove your age, find out more about approved proof of age cards.
Reporting crime
Call 999 in an emergency.
Visit the Metropolitan Police website or call 101 to report a crime that's already happened.
Legal advice
Southwark legal advice network has information about local advice services.
Contact the trading standards team
You can also contact the trading standards team directly.