Contact homeowner teams

Building insurance

Use the online forms to:

• make an enquiry about building insurance
• get a copy of your building insurance certificate
• make a building insurance claim

Conveyancing

Email the conveyancing team on hsg.conveyancing@southwark.gov.uk.

Council tenants looking to buy a property

Email the Right to Buy and Social HomeBuy team at righttobuyteam@southwark.gov.uk.

Use the online forms to contact the Home Purchase Grant team.

Gas servicing

Use the online form to apply and pay for gas and boiler servicing.

Housing investment planning

Use the online form to make an enquiry about housing investment planning.

Housing dispute help

Email the homeowners arbitration team on arbitration@southwark.gov.uk.

Or contact:

• Citizens Advice Southwark
• the Leaseholders Assocation of Southwark 2000

Landlords

Email the:

• tenancy relations service on Tenancy.Relations@southwark.gov.uk
• private sector housing enforcement on enforcement@southwark.gov.uk
• empty homes team on empty.homes@southwark.gov.uk
• contact housing solutions procurement on housingsupply@southwark.gov.uk

Use the online forms to:

• apply for Gold Standard Charter membership
• report a Gold Standard Charter landlord

Leaseholder's lease

Use the online form to get a copy of your lease.

Making alterations

Use the online form to:

• request permission to alter your property

Service charges

Use the online forms to:

• tell us you're having problems paying a service charge
• request a major works payment plan
• request a service charge refund or transfer
• locate a missing payment on your service charge account
• request an actual service charge breakdown
• request a service charge payment plan
• submit a query or compensation request for loss of heating and hot water 
• pay your service charges
• make an enquiry about your revenue service charge calculation

Service charge loans

Use the online forms to:

• get a redemption statement, statement or balance for your service charge loan
• get more information or apply for a service charge loan
• request a service charge loan refund
• tell us about problems making your service charge loan payments
• make an enquiry about your loan 

Viewing your service charge account online

Use the online forms to:

• get help accessing my online service charge account
• link multiple properties to your MySouthwark account

Sales, remortgaging and telling us about a change

Use the online forms to:

• get a pre-assignment pack
• make an enquiry about pre-assignments
• get a letter of postponement
• get a re-mortgage pack
• pay for a notice of assignment
• tell us about a change
• make an enquiry about remortgaging 
• give authorisation for someone to discuss your account on your behalf

Section 20 consultation

Use the online form to:

• make observations about the proposed works outlined in a Notice of Intention or Notice of Proposal (capital works)
• make observations about the proposed works outlined in a Notice of Intention or Notice of Proposal (Revenue)
• comment on S20B costs incurred to date or final account