Building insurance

We’re usually responsible for arranging your building's insurance for leaseholders.

This covers the structure and communal parts of the building. 

If you pay for building insurance in your service charge you'll be covered. This does not include contents insurance. 

We’re not responsible for loss or damage to your belongings, including that caused by other residents.

We recommend you get cover and offer a home contents insurance scheme (PDF, 221kb) for tenants and leaseholders.

Building insurance claims

Claims made before 1 April 2023 are handled by Zurich. 

We changed provider, so claims made from 1 April are handled by Protector Insurance. 

If you need to know more:

• make an online enquiry about building insurance 
• or call us on 020 7525 7660