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Building insurance

We’re usually responsible for arranging your building's insurance for leaseholders. Find out what's covered and how to make a claim.

Make a claim

Contact Protector Insurance to make a claim by:

You can also contact our insurance officer on 020 7525 7660.

What we'll need

Cause of damage: 

  • has the cause been fixed
  • is the property secure?

Description of damages:

  • how many rooms have been affected? 
  • areas of damage like walls, ceilings, decor or flooring
  • photos of damages where possible
  • details of any contents, stock, money or other damages
  • date of loss 

Is the property tenanted and suitable for use? 

Are there any rent losses or losses due to business interruption?

Are any third parties responsible for the damage? We'll need their details to investigate a potential recovery.

Any crime reference numbers or emergency service details, where applicable.