Contact us if your landlord or agent does not respond, or take steps to arrange a repair that's their responsibility:
- within 1 week for non-urgent repairs
- within 24 hours if the problem is urgent
Urgent would include serious issues that would pose a risk, including:
- a leak near electrics
- an external door that can’t be locked
- no cooking facilities
- no heating in winter months
- asbestos
- a flood
- an issue that particularly affects a vulnerable resident, like a baby, an elderly tenant or someone with a with a disability or medical condition
We'll respond within 2 working days (or the next working day for urgent problems).
We'll check:
- that you've reported it to your landlord first
- we'll check that it's a genuine emergency for urgent problems
Report disrepair
