We can book keys for your engineer to access your building’s boiler house, lift motor room, plant room, electrical intake cupboard or roof area.
If you're a leaseholder, you may require permission from our conveyancing team before the works can be carried out.
For instance - if you're replacing your property’s consumer unit or fuse box, you must receive approval first.
Emergency access
If they need access outside of working hours (Monday to Friday 9am to 5pm):
- call 0800 952 4444
- or 020 7525 2600
Our repairs technical officer will attend to provide access.
Non-emergency access
You need to email communal.key.requests@southwark.gov.uk to book a key.
You need to include the following in your email:
- the reason your engineer requires access
- the date they require access
- the name of the company the attending engineer works for
- your address
- the location where the works will take place, like the boiler house, lift motor room, plant room, electrical intake cupboard or roof are
- the engineer’s name and contact number
- a clear photo of the lock barrel
We need the lock barrel photo to make sure you get the correct key.