Complaints and feedback

The Ombudsman is the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. This is a free service. They investigate complaints in a fair and independent way and they do not take sides.

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. It provides a point of contact for patients, their families and their carers. You can find officers from PALS in your local hospital.

If you're unhappy with an NHS service, complain to the provider first, such as your GP, dentist, hospital or pharmacist. 

An independent advocacy provider with more specialist expertise in matters covered by the Care Act. Call them for advice and support as follows:

The Advocacy People, PO Box 375, Hastings, TN34 9HU

Call: 0330 440 9000

www.theadvocacypeople.org.uk

The Southwark Wellbeing Hub is a service providing information and support to anyone living in Southwark who is worried about their wellbeing, or that of someone close to them.

• call: 0203 751 9684
• email: southwarkhub@together-uk.org
• text: ‘HUB1’ and your query to 82727