Major works charge

Resident and non-resident leaseholders can pay over 12 equal monthly instalments by standing order. This is interest-free.

Extended interest-free

Resident leaseholders can also apply for an extended interest-free period. 

How long depends on how much you owe.

You can apply for:

• up to 36 months if your estimated amount is less than £7,200 

• up to 48 months if it's more than £7,200

To apply:

• contact us as soon as you get your invoice

• complete and return the extended interest-free payment agreement form before 1 April

Non-resident leaseholders cannot apply for the extended interest-free payment plans.

If you do not pay

If you do not pay we'll send you a reminder letter.

If you contact us straightaway we'll usually start the payment plan up again. We'll:

• request that you make the missed payment before re-starting the plan

• or set up your monthly plan with a higher monthly figure 

This is to make sure all the agreed payments are made.

If you keep missing payments we'll:

• stop your instalment plan

• demand that you pay the outstanding debt in full immediately

• add interest until the balance is paid

If we do this we'll charge interest at 5% above NatWest's base rate, as stated in your lease.

If you're a leaseholder living in a different property than your main home, your repayment terms may change. Check your lease.

You may be able to apply for a discretionary loan. Check your invoice.

Apply for repayment plan   

If you cannot cover the cost of major works we can offer to buy a share in your property to cover the costs.

We can do this either through:

• a shared ownership scheme

• an equity loan scheme

We would need to have your property valued to work out the cost of works as a percentage of the value of your property.

Find out more

If you cannot pay your major works bill you can apply for our service charge loan.

You cannot take this loan to pay for your annual service charge.

Ask about our interest free repayment plan before applying for a service charge loan which is not interest free.

You should first check with your own mortgage provider or other lender to see if you can find a cheaper loan.

Find out more about the service charge loan and how to apply.