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Report a heating or hot water problem
Servicing of heating and hot water systems in council properties. Check our troubleshooting guides. How to report a problem.
Contents
Report a problem if you're a council tenant
If you have a communal heating system do not try to fix the problem yourself. Report it to us.
If you're a council tenant with a boiler in your home and are having heating or hot water problems check our:
- radiator troubleshooting guide
- heating and hot water troubleshooting guide
- fix it yourself central heating video
Only attempt to fix problems if you feel confident to do so.
If not, report the repair so a qualified engineer can attend to it.
Homeowners with a boiler in their homes are responsible for their own gas servicing and maintenance.