Report a heating or hot water problem

If you have a communal heating system do not try to fix the problem yourself. Report it to us.

If you're a council tenant with a boiler in your home and are having heating or hot water problems check our:

• radiator troubleshooting guide 
• heating and hot water troubleshooting guide
• fix it yourself central heating video

Only attempt to fix problems if you feel confident to do so. 

If not, report the repair so a qualified engineer can attend to it.

Report a repair

Homeowners with a boiler in their homes are responsible for their own gas servicing and maintenance.