Find out about communal heating tariffs and billing. Get compensation if you have no heating or hot water. Our low carbon programmes.
We apply an estate-specific tariff for homeowners then charge you through your service charge.
If you're a leaseholder and have a meter, you'll get an estimated service charge bill at the start of the year.
Your charge will be based on your estimated:
We adjust your bill at the end of the year when we know your actual usage.
If you're a freeholder on a meter, you pay for your actual heating and hot water usage at the end of the year.
If your home has a prepay meter you'll pay directly to an external billing agent.
Get in touch if you have a query about heat metering.
If you're a leaseholder and do not have a meter you'll get an estimated service charge bill at the start of the year.
Your charge is based on:
We adjust your charge at the end of the year when we know actual costs.
If you're a freeholder without a meter you only pay for your actual usage at the end of the year.