Contact our housing teams

Applying for council housing

If you have questions about applying for council housing, contact the housing solutions team by emailing housing.options@southwark.gov.uk.

Call 020 7525 5950 to talk to us about sheltered housing.

Downsizing

If you're interested in downsizing:

• email HousingChoiceTeam@southwark.gov.uk
• call 020 7525 5950

Gypsy and Traveller pitches

Email gypsy-traveller@southwark.gov.uk for more information about Gypsy and Traveller pitches.

Right to Buy

If you need help making a Right to Buy application:

• call 020 7525 7850
• email righttobuyteam@southwark.gov.uk 

If you're homeless or risk homelessness:

• call us on 0207 525 4140 (option 1)
• email housing.options@southwark.gov.uk 
• call us out of hours on 0207 525 5000

Our office hours are:

• Mon and Tue 9am to 4pm
• Wed 10am to 4pm
• Thu and Fri 9am to 4pm

Tenancy or rent problems

If you're having problems in your tenancy

• email tenancy.relations@southwark.gov.uk
• call 020 7525 4113 at any time of the day or night

If you're unable to pay your rent:

• email financialinclusion@southwark.gov.uk
• phone 020 7525 4140 option 5

Contact our resettlement team for help finding an affordable private rental

• resettlementteam@southwark.gov.uk 
• housingsupply@southwark.gov.uk

Mortgage problems

If you cannot pay your mortgage email housing.options@southwark.gov.uk for financial advice. 

Temporary accommodation

Contact us about temporary accommodation. 

Rough sleeping

To speak to us about rough sleeping:

• email housing.options@southwark.gov.uk 
• call 0207 525 4140 

If you're a council tenant you can:

• find the page and contact form you need on our council tenants pages
• or visit our MySouthwark Service Point in Peckham

If you live on an estate you can contact your resident services officer about how your estate is managed.

Find the page and contact form you need on our homeowners pages.

Contact our tenancy relations service if you need help and advice about: 

• your tenancy agreement
• harassment
• threats from your landlord
• eviction

Get in touch by:

• emailing Tenancy.Relations@Southwark.gov.uk
• calling 0207 525 4113

Report:

• a repair
• a leak
• damp and mould
• a heating or hot water problem if you're a council tenant
• a heating or hot water problem if you have communal heating

Track or complain about a repair.

Contact our resident participation team or find a TMO or TRA.